Fraikin launches customer service portal


Fraikin has launched a portal for customers giving access to information about vehicle availability and compliance

Coventry, UK: Fraikin has launched a portal on its website for customers and suppliers giving them access to information about the availability and compliance of their vehicles.

The portal, Fraikin View, hosts real time information uploaded by Fraikin’s network and more than 500 authorised repairers in the UK. This allows customers to report vehicle defects online, access a vehicle’s full service history and monitor up-to-the-minute progress of vehicle breakdowns.

It also lists planned maintenance work, helping customers to optimise fleet scheduling, and hosts important vehicle documentation and fleet information to aid compliance.

Suppliers will receive jobs and update information on the portal updated with ‘live’ information, which in turn speeds up their purchase order provision and invoicing. The portal also has the ability to interface with other systems.

Mark Newnes, operations director, Fraikin, says: “Fraikin View represents the culmination of more than two years of intensive planning and development. We had a clear vision for what we wanted to create at the outset, plus we’ve incorporated all of the features our customers told us they wanted.

“Fraikin View is completely bespoke to our business; as such, it will continue to grow in scope and capability along with our customers’ needs. It adds significant value to the service we already provide and serves as another string to our bow.”

Fraikin has been rolling the portal out across its customer base and expects all customers to have access by the end of January 2016, with 90 per cent of customers already able to use the system. The supplier portal will be reviewed with each repairer in the coming months and implemented accordingly. Once fully live, it will play a key role in supporting Fraikin’s growth plans, whilst enabling the company to offer customers a modern IT solution to aid in controlling their fleet.

Norish raises over £5m through share placing

Bury St Edmunds, Suffolk, UK: Multi-temperature warehousing and logistics business Norish has raised £5.1m through a placing of more than 11.4m shares, according to Insider Media.

The AIM-listed group is looking to further develop its multi-temperature sites by increasing cold store capacity and investing in additional blast freezer capacity at Wrexham, as well as pursuing other efficiency projects.

Norish is also exploring opportunities to scale up its commodity trading division through acquisition and investment in additional traders.

The remainder of the proceeds will be used to invest in a combination of dairy opportunities in Ireland and Missouri and/or other agricultural investments in the early part of the agricultural value chain.

Chairman Ted O’Neill said: “We are pleased with the fundraising which will allow Norish to pursue its new primary agri investment strategy as well as investing in its existing cold storage and commodity trading operations.”

Booths adds Carrier fridges to its shopping list


Booths has added four Carrier Transicold Supra 1150 multi-temperature fridges to its fleet

Preston, UK: Supermarket Booths has added its first four Carrier Transicold Supra 1150 multi-temperature fridges to its fleet for store deliveries in northern England.

Booths specified the Supra units after a year-long trial of Carrier’s Vector 1950 trailer fridges. Key to placing the order was the performance of its first Carrier systems, coupled with the suitability of the Supra units for multi-temperature deliveries to its 31 stores.

The new Supra systems have been mounted to triple compartment Solomon bodies on a mix of Volvo and Mercedes-Benz rigid truck chassis. Each vehicle will operate for up to 17 hours a day, delivering a mix of ambient temperatures, chilled and frozen produce from the company’s distribution centres to retailer’s stores, stopping for only half a day each week.

“We tested our first Carrier Transicold refrigeration units last year and have been thoroughly impressed with how efficiently and reliably they have worked,” said Mark Glover, head of logistics, Booths. “As a direct result, we didn’t hesitate to specify the Supra units for our new trucks.”

The Supra 1150 MT unit was developed for use in intensive distribution environments with frequent door openings. Advanced evaporators with electric fans optimise airflow, allowing quick temperature recovery and enhanced air management independent of engine speed, Carrier says.

“As our fleet is almost always on the go, it’s important for us to ensure that our trucks are capable of keeping up with deliveries to our busy stores,” Glover says.

“As our business continues to grow, every asset we have has to be as efficient as possible. Carrier Transicold’s Supra range achieves rapid pull-down speeds and ensures accurate temperature control for all chilled and frozen cargos, with a reputation in the industry for excellent product protection and low operating costs.”

Booths operates 25 commercial vehicles and plans to keep these new vehicles on the road for at least 5 years.

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