CoolKit sets up aftercare department

CoolKit has been approved for Ford’s Qualified Vehicle Modifier Program

Burnley, Lancashire, UK: Van conversion company CoolKit has set-up an in-house aftercare department, providing refrigerated vehicle service, maintenance and repair nationwide.

CoolKit had previously worked in partnership with sister company CVS Refrigeration, concentrating on the North-West. However, the department has moved in-house with mobile refrigeration engineers available nationwide. An out-of-hours and weekend service is available.

Colin Cooper, aftersales operations manager, said: “It is important to us that our customers feel valued throughout the life-cycle of the refrigerated vehicle and know that they can rely on CoolKit should they require any assistance.

“Our engineers have a full understanding of the different types of refrigeration units within the industry, and close partnership with all the leading names. We are equipped to complete the services and repairs fast and effectively, keeping our customer’s fridge vans off the road for as little time as possible.”

CoolKit has customers in a wide range of market sectors, from pharmaceutical transport, foodservice and catering, couriers and national leasing companies. The aftersales team can help clients with queries regarding servicing and repair work, advice on running their fridge vans efficiently as well as providing an account management solution with effective maintenance packages.

CoolKit has three maintenance packages on offer – starter, enhanced and ultimate – as well as pay-as-go service and repair as and when required. The new department is supported by a help-desk and account management team.

• CoolKit has been approved for Ford’s Qualified Vehicle Modifier Program. CoolKit now provides a warranty for the conversion that matches Ford’s own in terms of mileage and duration.

Steve Wilkinson, head of operations, who worked with the auditors to achieve the accreditation, said: “We have been evaluated by a Ford Motor Company on criteria such as engineering capabilities, manufacturing process, quality control and adhering to Ford QVM guidelines.

“Because the program assists approved manufacturers in developing a high-quality conversion process, customers can feel confident that the finished product will meet high expectations.”

The QVM Program requires converters to have an annual inspection and review, conform with all Ford industry guidelines for vehicle conversions and comply with all applicable Federal Motor Vehicle Safety Standards.
The programme also requires CoolKit to follow the 7 quality management principles in ISO9001.