KFC turns to Bidvest for distribution help

Rugby, UK: Fast-food chain KFC has returned to its former supplier Bidvest to help restore deliveries after suffering chicken shortages that forced it to temporarily close hundreds of outlets.

Last month, KFC was forced to close some 350 outlets when its switched its logistics contract from Bidvest to DHL.
Bidvest has signed a new agreement with KFC UK & Ireland to supply up to 350 of its 900 restaurants, according to the BBC.

Paul Whyte of Bidvest says the firm was “delighted” to resume its partnership with KFC. “KFC are a valued customer and we will provide them with a seamless return to our network,” the BBC report.

DHL blamed the delivery problems, which led many KFC outlets to run out of chicken products, on “operational issues” at a warehouse near Rugby it was using for deliveries nationwide. The KFC delivery problems stem from failures at a central warehouse.

Drivers have been left waiting for hours because of problems getting into DHL’s new delivery site in Rugby. Drivers told the BBC of loads lost through incorrect temperatures on truck fridges and staff shortages at the depot. The BBC reports that the site is still recruiting drivers and managers.

John Boulter, managing director for retail DHL supply chain, apologised and said it is still working on the cause of the problem.