Waitrose to boost delivery efficiency with new system

Bracknell, UK: Waitrose, part of the John Lewis Partnership, is to introduce a new transport management system in 2018/19 to improve delivery efficiency.

The development was announced in John Lewis’ financial results for the 52 weeks ended 27 January.

The statement said: “Our 2018/19 programmes include upgrading our stock management, ordering and replenishment systems as well as a new transport management system to plan and schedule deliveries more efficiently.”

The group spent money on making its website easier to navigate and, as a result, its online grocery operation “achieved strong profitable sales growth of 10.9%, with a marked acceleration in the second half”.

Before bonus, tax and other one-offs, operating profits at Waitrose fell nearly a third to £172m, down 32.1%, “held back primarily by lower margins due to our decision not to pass on all cost price inflation to our customers, and by investments in customer experience”.