ATS response times ‘a personal best’

Birmingham, UK: Athletes were not the only ones celebrating new personal bests in 2012 – the latest set of roadside rapid response data shows tyre specialist ATS Euromaster beat its own roadside assistance records for the fourth year running – minimising downtime for commercial fleets.

ATS2012 data shows ATS Euromaster’s customer response team and mobile fitting fleet cut the average time from receiving a customer call to arrival on the scene to one hour, five minutes and six seconds. That’s a drop of 17 minutes and 45 seconds from the 2009 times, which ATS technicians have reduced every year since.

The data also shows ATS Euromaster is averaging a total time from receiving a customer’s call to completing the job at the roadside of one hour, 51 minutes and 29 seconds. That’s a saving of 14 minutes and 54 seconds on the 2009 times, which again, ATS technicians have slashed every year since.

Peter Fairlie, group sales director, ATS Euromaster says: “Getting the job done in less than two hours sells itself.”

“These figures explain why our fleet of more than 900 mobile service vans is called to respond to approximately 100,000 calls a year from commercial vehicle customers.”

Once they were on site, ATS Euromaster technicians averaged fast repair times of 49 minutes for heavy trucks and 33 minutes for light commercial vehicles measured between 2009 and 2012.
ATS Euromaster runs the single largest mobile tyre fitting fleet in the business, offering a roadside rapid response service for every kind of commercial vehicle from car-derived vans to maximum weight articulated trucks.

The response figures provide a complete national perspective, from Land’s End to John O’Groats, 24 hours a day, 365 days a year, in all weather conditions. There are no exclusion zones in the response time statistics, either – some companies exclude areas inside the M25 from their breakdown response statistics, but ATS Euromaster is undaunted by transparency.

“We have worked hard to streamline every aspect of our service and make our mobile service technicians amongst the fastest in the business,” Fairlie says. “Our response time data for 2012 fills me with confidence that our hard work is paying dividends.”

WORLD NEWS

NewCold builds coldstore in France

Rennes , France: NewCold has begun construction of another automated coldstore in Montauban-de-Bretagne, near Rennes which at 700,000 cubic metres will be one of the …

READ THE FULL STORY >

CSafe’s opens Memphis service point

Dayton, Ohio, USA: Safe Global has opened a service center in Memphis to support demand for CSafe containers from life-science customers in the mid-south US. …

READ THE FULL STORY >

Charger Logistics now a Cold Carrier

Arlington, Virginia, USA: Charger Logistics is now an International Refrigerated Transportation Association Certified Cold Carrier. Cold Carrier Certification recognises cold carrier companies that comply with …

READ THE FULL STORY >

CSafe launches AcuTemp Plus packaging

Dayton, Ohio, USA: CSafe Global has added the AcuTemp Plus Series to its passive packaging range developed to protect shipments of medicines and for cell …

READ THE FULL STORY >

WHAT’S ON

Latest Tweets

NHS Supply Chain: Food appoints Bidfood as new distribution partner for multi-temperature work: bit.ly/2DqlQXP

© 2019 Global Cold Chain News | Terms of use | Privacy Policy
Commercial Transport Publishing Limited, registered in England and Wales, Company No: 6453302. Registered Office: 6 Corunna Court, Corunna Road, Warwick CV34 5HQ