Border Pass a success says Eurotunnel Freight

Folkestone, UK: Eurotunnel Freight’s Border Pass, a digital wallet by which hauliers can send information in advance or at the time of crossing, has been a success helping better facilitate the border and reducing time spent.

The service automatically uploads border documentation to authorities, offers flexibility for data in documents to be changed up to 30 minutes before crossing and is valid for 72 hours in case of unavoidable delays, Eurotunneel says.

“It’s no surprise the situation at the borders between England and France have consistently been headline news since the changes from Brexit were implemented, says Christian Dufermont, freight director, Eurotunnel Le Shuttle Freight.

“This has led to many freight drivers experiencing long and uncomfortable delays due to increased checks, new red tape, and has required staff to adopt new procedures and protocols.”

Eurotunnel Border Pass allows drivers to gain a considerable amount of time at the crossing – their vehicles are quickly identified by number plate readers on arrival at check-in and border documentation is uploaded automatically to the authorities – it’s as easy as that, he says.

“What’s more, we have introduced dedicated lanes for Border Pass users to help filter our loyal customers through efficiently.”

“We understand that sometimes data on documents will need to be changed last minute, which is why we have made sure information can be amended up to 30 minutes before the crossing. By the time drivers reach the other side of the channel they will know their status, and whether the goods they’re transporting will be subject to border controls. Furthering to this, the Border Pass is available in five languages, accessible to use on both sides of the channel, and it’s valid for 72 hours in case of any unavoidable delays,” Dufermont says.

“We listened to our customers when developing the Border Pass to understand what was important for them, which is why we knew it was essential for our teams at Eurotunnel to implement and deliver the Border Pass project swiftly and on time, while ensuring we kept a close relationship with the authorities in each country so we could help identify the best solution and validate it.

“This key input from the border authorities and numerous user testing and information webinars, organised in seven languages, enabled Eurotunnel to develop a system and solution which further helps to alleviate the stress of transporting goods across borders, incorporated in a smooth, easy, and efficient crossing. 

“Despite having additional formalities in place, the Border Pass has quickly become a competitive advantage appreciated and widely used by our customers,” Dufermont says.


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