Longhurst Refrigeration goes online with R2C

Hythe, Kent, UK: Refrigeration repairer Longhurst Refrigeration has added R2C online software to communicate with customers.

The online service allows for digital jobsheets, maintenance scheduling, invoicing, authorisation requests and the like.

Jason Longhurst, director, Longhurst Refrigeration, said: “We’ve used R2C to digitally collaborate on jobs with Prohire for the last four years. Now, we’re familiar with the platform and how it connects with our customer network, so we’ve decided to extend the benefits of digital customer service across the business.”
Fred Allen, service centre manager, Longhurst, said: “We used to use paper processes, however with our recent increase in mobile technicians the delays in paperwork were becoming too much. We used other online systems too but they still required manual processes. With R2C it’s an end-to-end system so everything our workshop needs is all in one place, removing any delays or duplication and reducing manual data input.”
The platform will boost customer service and complement contract maintenance packages, with instant online service sheets and automatic maintenance schedule reminders sent to customers. Jason Longhurst said: “We thrive on a first-time fix and ultimately just want to keep our customers, such as Petit Forestier, Hireco and MC Truck Rental, happy, so we’re looking forward to providing them with an improved experience without creating any additional work on our side.”
Nick Walls, managing director, R2C Online, said: “We’re delighted to be working with a customer-oriented business like Longhurst Refrigeration and look forward to helping them enhance their services even further in the future as our online network continues to grow and the platform evolves.”


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