Marshall Fleet Solutions launches Engineer 2020

Cambridge, UK: Marshall Fleet Solutions has launched MFS Engineer 2020, an engineer-centric programme that focusses on the skills, performance and equipment used by its nationwide team of service engineers.

As part of a £1m+ investment programme by the company,
MFS Engineer 2020 is part of a £1m investment programme by the company that sees the introduction of the latest technology throughout its 200-strong mobile service van fleet.

Every MFS service and installation engineer now has a Microsoft Surface Windows 10 tablet, loaded with the latest software for complete transport refrigeration, tail lift servicing and fleet management operations.

MFS engineers have a mobile office within the cabs with an in-cab tablet docking station, Bluetooth keyboard and mobile 4G Wifi hotspots available in every van, enabling them to provide a much faster action and response service on customer calls. “With secure connectivity, MFS engineers can provide efficient remote management of their daily call cycles, maximising service efficiency whether out on the road or at customer premises,” Marshall says.

Also, as part of MFS Engineer 2020, MFS has rolled out new Mercedes Sprinter Euro VI service vans in a new livery. “It has long been recognised that the Marshall Fleet Solutions service engineers are at the pinnacle of technical knowledge and experience. MFS Engineer 2020 takes them to even higher levels with this significant investment in the very latest support equipment and full IT communications, together with stylish but practical bespoke workwear,” said Mark Howell, managing director, Marshall Fleet Solutions.

The final element of MFS Engineer 2020 is the switch by Marshall Fleet Solutions to operating its sales, service and parts operation on a regional basis, with five dedicated regional branches serving customers. Each branch has undergone a significant refurbishment programme and, together with the relocation of two existing branches to new premises in Leeds and Avonmouth, now offers sales, service and parts support for customers, covering all the MFS product and service portfolio.

“We recognise the need to be even closer to our customers and to give them that local personal service they require, as well as nationwide support. Unlike other companies in our industry, we already had the infrastructure in place with our existing branch network, so the switch to a regional customer service operation went live on 1 January,” Howell, said.

“The commercial vehicle industry is changing, and our customers require a constantly changing but flexible customer support operation. The introduction of MFS Engineer 2020 puts us ahead of the game, in terms of offering both national and regional support through the biggest independent service network in the UK.

This customer service development programme clearly shows that we mean business, by investing in our team of experienced engineers, with the latest communications technology, a new service van fleet and our branch network so that we can provide our customers with the best possible service levels in the industry,” Howell said.

Every MFS service and installation engineer now has a Microsoft Surface Windows 10 tablet, loaded with the latest software for complete transport refrigeration, tail lift servicing and fleet management operations


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