Operators get real-time access to maintenance data

Watford, UK: Iveco reports ‘very encouraging results’ in its UK dealer network by using Advisor, an electronic workshop management system.

Provided by FDTek and based on its R2C Online management compliance system, the Advisor programme was developed with Iveco as a means of stream-lining workshop procedures while cutting administration, improving efficiency and reducing costs.

Fabio Santiago from Iveco, who has been with the project from the start, says: “The Advisor system is now used across all of our UK dealer and service points and without exception its benefits have been widely felt.”

Advisor has replaced the traditional labour-intensive manual procedures associated with vehicle checks, maintenance, repairs and performance monitoring to the extent that a typical medium sized workshop could reduce costs by around £70k per annum.

Being electronic and accessible on-line from any location, means that dealers, manufacturers and operators can carry out all fleet-related procedures, eliminate paperwork and retrieve information about any vehicle in ‘real-time’.

“The advantages are immense, ” says Santiago, “Our dealers save time and reduce errors.  A vehicle record can never be misplaced and when required for a Vosa inspection, it can be viewed instantly.”

In the event of any ‘no-show’ or missed appointment, the system will automatically reschedule inspections.  This, says Santiago, enables individual events and procedures to be automatically tracked and scheduled for the entire life of each vehicle.

From an engineering standpoint, Advisor has bridged the gap between front-line vehicle performance and Iveco’s production plants in Spain and Germany.  Iveco is now widening the Advisor service for use across Europe and plans to introduce it on an international basis by 2012, providing electronic vehicle management for over 3000 service points.

“Our engineers can now have a birds-eye-view of every vehicle’s vital performance data,” says Santiago.  “This enables us to provide a dynamic response from within production to any issues which arise in the field.  All countries are effectively tied together and for sure, the system has brought us closer to our customers and better able to resolve any problems as they occur.”

Nick Walls, managing director of FDTek, the designers and providers of R2C Online service, says: “Iveco were one of our very first customers to join the R2C Online network through their Advisor programme and I’m delighted with the success that they are experiencing.

“The unique range of functionality available through R2C Online is provided as a service which anyone can subscribe to.  This, combined with our low monthly subscription fees, has been the catalyst to the rapid adoption of the platform by the commercial vehicle industry.

“We have worked closely with our customers to create a market leading service and are delighted that the ROI experienced in the UK has now generated interest to roll out across their European network.  We are looking forward to now developing the R2C Online service on an international basis and to start with such a prestigious client as Iveco is testament to the benefits provided.”

WORLD NEWS

Data ensures food safety

Portland, Oregan US: Eroad has launched a “next-generation” trailer monitoring and control system for supply chain assurance and fleet efficiency for cold chain transport. Engineered …

READ THE FULL STORY >

Thermo King accelerates electrification research

Galway, Ireland: Thermo King has opened a research and development center adjacent to its factory in Galway, Ireland. The research centere with up to 70 …

READ THE FULL STORY >

US: Angeles Equity Partners acquires majority stake in Freymiller

Oklahama City, Oklahama US: Angeles Equity Partners, in partnership with KJM Capital, has taken a majority stake in refrigerated transport provider Freymiller. Freymiller has 600 …

READ THE FULL STORY >

GCCA South Africa Cold Chain conference

Cape Town, South Africa: The Global Cold Chain Alliance is staging a cold chain conference in South Africa on 3-5 August in Cape Town Attendees …

READ THE FULL STORY >

© 2022 Global Cold Chain News | Terms and Conditions | Privacy Policy
Commercial Transport Publishing Limited, registered in England and Wales, Company No: 6453302. Registered Office: 7 Diddenham Court, Lambwood Hill, Grazeley, Reading RG7 1JQ