Virgin and Delta open pharma zone at Heathrow

Heathrow, London, UK: Virgin Atlantic Cargo and Delta Cargo have opened an export site at London Heathrow with a pharma zone and increased capacity for temperature-controlled and perishable cargoes.

The new site is the first phase of Virgin Atlantic Cargo and Delta Cargo’s expansion programme to double cargo handling capacity at Heathrow.

“These world-class expanded facilities position us for success in this important market,” said Rafael Figueroa, managing director – operations and customer experience, Delta Cargo. 

“The technology enhancements and the transparency across the export operation, with increased temperature-controlled facilities, are designed to make it easier for our customers to work with both airlines.”

The new site uses a gatehouse concept meaning drivers arriving at the facility no longer need to leave their vehicles to complete documents and are immediately assigned to a cargo door to unload freight.

Drivers also receive text message updates to help expedite cargo deliveries. Real-time acceptance using the operation’s door management system and hand-held technology also provides instant freight status update messages for customers to confirm their cargo is being handled and flown as planned.        
 
Tania Boyes, director – cargo operations, Virgin Atlantic, said: “We now have an export operation at our main U.K. hub which is designed around the current and future needs of our business, and which will further improve customer experience.

“By embracing new technology and ways of working, the building gives us the capacity to grow efficiently as we enter the next exciting phase of expansion for Virgin Atlantic. We especially wish to thank dnata, our cargo handling partner, for enabling us to create this outstanding new facility and for making the move from our former export operation so seamless.”

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